Digital orders

Refund Policy

Last updated: September 4, 2026

The Cuddle Therapy is operated by ART4ART. Contact hello@thecuddletherapy.online about an order or delivery problem.

One-time support

If you made an optional support payment by mistake, contact hello@thecuddletherapy.online so we can review it.

Before production begins

You may request a full refund before we start creating your personalized greeting. Because delivery begins promptly after payment, contact us as soon as possible.

After production begins

Because personalized videos are made to order, refunds after production starts are considered individually and according to applicable consumer law. Please contact us as soon as possible if something is wrong.

Our mistakes

If the delivered file contains a typo or differs from the details you submitted and we confirmed, we will correct it at no extra cost.

Changed instructions

A new message, scene, concept, or other change to the confirmed order may require a separate fee.

Technical delivery problems

If a download link or file does not work, we will repair or replace the delivery rather than leave you without the purchased file.

Any payment-provider terms shown at checkout also apply. Nothing in this policy limits rights that cannot legally be waived.